Frequently Asked Questions

If I order today, Will I receive my hair next week?

On average, most customers received their hair in 7-10 days from original purchase date


Can I dye or color the hair?


Yes the hair can be dyed/colored


How much hair should I purchase?

3 bundles for a full install for hair 16” and under. 4 bundles for hair 18” and greater, Same is true if you add a closure. If you add a frontal you can subtract 1 bundle from the equation

How many sets of clip ins do I need for a full head?

 3-4 sets. It all depends on how much hair you are leaving out. 

I ordered my hair during a sales period, when will I receive my hair?

 Usually processing time is 5-7 business days. During a  holidays & sales period this time is prolonged. It can take an additional 5 business days before your order is shipped. After it is shipped it will take 3-5 business days for Europe & US residents and 6-10 business days for International Orders 

What is your refund or return policy?

 Due to the nature of this business refunds are not accepted. Returns are accepted only when you have received the wrong item(s). Because of this policy, we strongly recommend that you order a Sample before making a full investment.